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. At the Heart of Interaction design
What does it take to provide enlivening and enriching experiences for others?

A copy of Lauralee's article and the companion CD-ROM, "At the Heart of Interaction Design" can be ordered directly from the Design Management Institute:
Print Version pdf (1.5mb)  

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Here's where we have given
this lecture.

.InterChange Conference
2000

Adobe Systems
2000

Studio 2000

Graphic Design
Educators' Conference
1999

RIT
(Rochester Institute
of Technology)
1999

Vision Plus 4 Symposium
1998

Usability Professionals' Association Conference
1998

Sapient (formerly Studio Archetype)
1998

Insights Lecture Series
Walker Art Center
1998

Proctor & Gamble
Pride Symposium
1998

HOW Design Conference
1996

Lauralee Alben created "At the heart of interaction design" in response to receiving the first Muriel Cooper Prize from the Design Management Institute. In both the lecture and article, she shares with us her inquiry into the design of human experience. Lauralee begins by asking "What does it take to provide enlivening and enriching experiences for others?" In her search, she revisits two products designed at AlbenFaris, new appearances for the Mac OS and a handheld CD-ROM player. And she explores designs that others have created, from a common kitchen tool, a virtual cyberplaza, and a website for farmers, to a controversial sound installation and beloved sanctuary gardens.

Along the way, she tells the stories of real people, of dairy farmers and airline maintenance workers, grandmothers and teenagers, caregivers and breast cancer survivors. And the people who thought about them — the designers, the landscape architects, the entrepreneurs and the artists–who have given them a certain quality of experience. Lauralee ends up realizing that "It is our humanness: who we are and the ways in which we express our fundamental human qualities that bring the greatest vitality and relevance to our work." She leaves us with this challenge: "When these qualities are brought to bear, design lives up to its true potential: contributing to the quality of our lives. The opportunity is ours — not only to design quality experiences but to design our own humanity."

Quote 2 & 3

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